HOW
DO I...
MAKE
AN APPOINTMENT?
APPOINTMENTS
can be made by calling in at or ringing the surgery serving your area as follows:
Stag Medical Centre
- Tel: 0845 1223121
Between 8.00am and 6.30pm, Monday
to Friday
Saturdays and Sundays Closed
Rose Court Surgery
- Tel: 0845 1223221
Between 9.00am and 5.45pm, Monday
to Thursday; 9.00am to 1.30pm on Friday
Saturdays and Sundays Closed
Sick children will always be
seen as soon as possible. If they are brought to the surgery this will usually
be quicker than a home visit but, if in doubt about bringing your child out, please
telephone the appropriate surgery and ask to speak to the nurse or doctor.
The practice will endeavour to comply with a patient’s request to see a GP of their choice; however, it is not always possible to meet this request, owing to the demands outweighing the GP’s availability.
Morning Appointments
Appointments are opened up one week
in advance. If the doctor has requested that you are to see them again for a follow-up,
they will make use of our in-house provision for ensuring that you can gain a
follow-up appointment for more than one week in advance. If this is the case,
further information will be given to you.
Evening Appointments
Appointments are opened up one week
in advance. It would be very helpful if patients who do not work could avoid booking
evening appointments, so that these may be kept available for patients who are
at work during the day and who find it difficult to attend for morning appointments.
Emergency Appointments
The doctors are willing to stay behind
following morning surgery, before leaving to make house calls on housebound patients,
should anyone require an emergency appointment. If you request an emergency appointment
you will need to be prepared to wait in the waiting room until the doctor has
finished seeing patients in the routine surgery. You will then see the doctor
who is available. This may not be the doctor of your choice and is for one person
only. For patients who are unsure what constitutes an emergency, the practice
interprets an emergency as being a case of severe pain or the sudden onset of
a distressing symptom relating to your condition that you have deemed as an emergency,
and not for dealing with a multitude of problems.
Patients'
Responsibility To Keep Appointments
Patients are requested
to keep their appointments and inform the practice if they are not able to keep
their booked appointment.
Length Of Consultations
The
doctors and nurses will ensure that you will be given adequate time during your
consultation. However, this could mean that a 10-minute appointment is not enough
and therefore extra time is given in order to guarantee that the patient and their
condition is adequately catered for.
HOW
DO I...
OBTAIN
HOME VISITS?
If you need a home visit please phone
BEFORE 10.30am if possible. This will help
the doctor to plan his rounds and avoid unnecessary delays. Visits are for those
who are housebound or too ill to go out. Otherwise please try to come to one of
the surgeries.
Please bear in mind that the doctor
is able to see probably six patients in the surgery, in the time it takes to make
one home visit. Home visits are for patients who are too ill to come to the surgery
by assisted transport.
Please be prepared to answer a few
questions about your medical problem if the receptionist asks you to do so. This
will help the doctor to arrange visits so that the most urgent cases are dealt
with first.
Emergencies take priority at all
times.
HOW
DO I...
OBTAIN
TEST RESULTS?
All patients’ records on file
or on the computer are confidential. In order to maintain this confidentiality,
laboratory and x-ray results will only be given to patients themselves, or parents
of minors if appropriate, when satisfactory identification has been obtained by
the receptionists.
When enquiring about a result please go to your surgery,
if possible, or telephone the Stag Medical Centre after 2.00pm (0845 1223121)
or Rose Court Surgery after 2.00pm (0845 1223221), whichever is appropriate.
Sometimes
the doctor will suggest that you make an appointment to be given the result or
because the doctor needs to speak to you directly. The receptionist will advise
if this is necessary.
HOW
DO I...
REGISTER?
When you first join our practice
we will give you a card to fill in giving us details about your present and past
health. We also offer you an opportunity to see the nurse within the next month
for a health check (including height, weight, blood pressure test, urine checking,
immunisation review, cervical smear status etc). HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS?
If you would like to order your repeat prescription online please click on the following link www.systmonline.tpp-uk.com
Some patients may be issued with
repeat prescriptions for their medication enabling them to continue treatment
without seeing the doctor each time a prescription is required.
Please
post your repeat prescription counterfoil in the prescription box provided and
indicate which item(s) you require. Please allow at least 48 hours before you
require your prescription, to allow time, not only for computerised processing
of the prescription, but also for checking and signature by the doctor. We are
happy to post your prescription to you if you supply a stamped, addressed envelope.
If
the hospital changes your medication, please inform us of the changes so that
we can amend your records.
You will be advised to see the doctor at certain
intervals for a review of your medication, ie: three monthly, six monthly or yearly.
If
you find that you no longer need to use an item of medication that you have been
prescribed, please advise the receptionist and this can then be deleted. Please
do not stockpile drugs that you are no longer using. |
