Stag Medical Centre & Rose Court Surgery

Stag Medical Centre - Tel: 0845 1223121

Between 8.00am and 6.30pm, Monday to Friday
Saturdays and Sundays closed

Rose Court Surgery - Tel: 0845 1223221

Between 9.00am and 5.45pm, Monday to Thursday; 9.00am to 1.30pm on Friday
Saturdays and Sundays closed

The practice will endeavour to comply with a patient’s request to see a GP of their choice; however, it is not always possible to meet this request, owing to the demands outweighing the GP’s availability.

Patients should contact the surgery by telephone or in person on the day they would like to be seen. A receptionist will take their details, obtain a telephone number that they can be contacted on and ask if they are prepared to give a brief explanation of why they want to see a doctor. This will enable the receptionist to ensure that patients are dealt with by the appropriate person. The patient is then phoned by a GP, who is consultation with the patient will decide if they require an appointment. If so, they will be given an appointment that day to see a GP.

Patients' Responsibility To Keep Appointments

Patients are requested to keep their appointments and inform the practice if they are not able to keep their booked appointment.

Length Of Consultations/Sick Children

The doctors and nurses will ensure that you will be given adequate time during your consultation. However, this could mean that a 10-minute appointment is not enough and therefore extra time is given in order to guarantee that the patient is adequately catered for. Sick children will always be seen as soon as possible. If they are brought to the surgery this will usually be quicker than a home visit but, if in doubt about bringing your child out, please telephone the appropriate surgery and ask to speak to the nurse or doctor.

HOW DO I...
OBTAIN HOME VISITS?

If you need a home visit please phone BEFORE 10.30am if possible. This will help the doctor to plan his rounds and avoid unnecessary delays. Visits are for those who are housebound or too ill to go out. Otherwise please try to come to one of the surgeries.

Please bear in mind that the doctor is able to see probably six patients in the surgery, in the time it takes to make one home visit. Home visits are for patients who are too ill to come to the surgery by assisted transport.

Please be prepared to answer a few questions about your medical problem if the receptionist asks you to do so. This will help the doctor to arrange visits so that the most urgent cases are dealt with first.

Emergencies take priority at all times.

HOW DO I...
OBTAIN TEST RESULTS?

All patients’ records on file or on the computer are confidential. In order to maintain this confidentiality, laboratory and x-ray results will only be given to patients themselves, or parents of minors if appropriate, when satisfactory identification has been obtained by the receptionists.

When enquiring about a result please go to your surgery, if possible, or telephone the Stag Medical Centre after 2.00pm (0845 1223121) or Rose Court Surgery after 2.00pm (0845 1223221), whichever is appropriate.

Sometimes the doctor will suggest that you make an appointment to be given the result or because the doctor needs to speak to you directly. The receptionist will advise if this is necessary.

HOW DO I...
REGISTER?

When you first join our practice we will give you a questionnaire to fill in giving us details about your present and past health. We also offer you an opportunity to see the nurse within the next month for a health check (including height, weight, blood pressure test, urine checking, immunisation review, cervical smear status etc).

HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?