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We are constantly being asked
to control and reduce the ever-increasing cost of the drug budget of
the National Health Service. To this end, we try and prescribe drugs
by their chemical name (ie generically) except for certain specialist
drugs and we constantly review prescriptions so that the best-buy drug
can be used in treating any given disease. This means that prescriptions
may occasionally change. If you have any doubt about your prescription,
please ask to speak to the practice pharmacist or discuss this with
the nurse or with your doctor on your next routine visit. We apologise
for any inconvenience this may cause you but anything we can save on
the drug budget can be used to treat other medical conditions within
Protecting Your Information
The practice has a responsibility to protect
your information. Your medical records will only be accessed by members of the
practice staff in conjunction with your healthcare.
Information about you
will only be given out to other health care professionals in conjunction with
your healthcare, ie referral to a consultant at the hospital. You may request
in writing that your information is given out to other professionals eg insurance
companies and solicitors.
Freedom Of Information - Publication Scheme
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the ‘classes’ of information
the practice intends to routinely make available.
This scheme is available
Suggestions & Complaints
We always welcome genuine suggestions
for improving the running of the practice and therefore operate a system that
enables you to pass on your comments and suggestions. Inevitably there are occasions
when surgeries run late, which is due to circumstances beyond our control. Your
tolerance and understanding is appreciated if you should need to wait beyond the
time of your given appointment. However, as with all general practices, we operate
an in-house complaints procedure.
If you experience a dissatisfaction or wish
to make a complaint of any kind, please make this known, initially, to the receptionist
on duty or to the doctor or nurse during your consultation or ask for a practice
complaint leaflet from the reception staff. Your complaint will be dealt with
in a prompt and courteous manner by the practice manager in consultation with the GPs if appropriate. If you feel it should be dealt with outside the practice, then PALS (Patient Advice and Liaison Services) can be contacted on 01709 423030 or via E mail at firstname.lastname@example.org.
(No reference to complaints is held
in patient medical records.)
operates a zero tolerance policy in order to protect staff and patients from unwanted
abuse, intimidation and attacks. Violence, abuse and intimidation are a growing
concern, either on the telephone or physically within the practice. The doctors
and their staff have the right to carry out their duties without fear of being
attacked, abused or intimidated. Violent patients will be reported to the police
and immediately struck off the practice list. Abusive and intimidating patients
will be reported to the practice management team. This could lead to individuals
and indeed families being removed from the practice list.
All we ask
is that you treat our doctors and practice staff properly - without violence,
abuse or intimidation.