The practice is trained in Care Navigation. This means if a patient phones to request an appointment with a doctor or another Clinician at the practice the reception staff have been trained to ask some questions in order to point the patient to the most appropriate care. This may be an appointment with a member of our clinical workforce or to another external service we can sign post patients to.
A patient can see a doctor face to face, have a telephone consultation or leave a message for the doctor who will provide an appropriate response. Appointments are available on the day or book in advance. We do have a chaperone policy in place at both surgeries; and if you require a chaperone please inform reception upon your arrival.
If you would like to order your repeat prescription or book an appointment online please click on the following link www.systmonline.tpp-uk.com
There are a limited number of appointments available to book online up to two weeks in advance.
If you would like to book your appointment you must first register to use this service. To register for this service you will need to contact reception, complete a registration form and you will be issued with a user name and password (the password can be changed to one of your choice when you first access the website).
Patients' Responsibility To Keep Appointments
Patients are requested to keep their appointments and inform the practice if they are not able to keep their booked appointment.
Length Of Consultations/Sick Children
The doctors and nurses will ensure that you will be given adequate time during your consultation. However, this could mean that a 10-minute appointment is not enough and therefore extra time is given in order to guarantee that the patient is adequately catered for. Sick children will always be seen as soon as possible. If they are brought to the surgery this will usually be quicker than a home visit but, if in doubt about bringing your child out, please telephone the appropriate surgery and ask to speak to the nurse or doctor.