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Stag Medical Centre & Rose Court Surgery Providing NHS services
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Home > Patients Rights and Responsibilities

Patients Rights and Responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relies on co-operation between us.

Your Responsibility To Us:

  • Please treat all surgery staff with respect.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name or address.
  • Only request an urgent appointment if appropriate.
  • You should only request a home visit if you are too ill to attend surgery. 
  • Out-of-hours requests should be for emergencies only.
  • Please cancel your appointment if you are unable to attend.
  • An appointment is for one person only.  If another member of the family has a medical problem you will need to book a separate appointment.
  • Please be punctual. 
  • Be prepared to wait if your own consultation is delayed by an unexpected emergency.
  • Please allow enough time for your consultant's letter or the results of any tests to reach us.
  • We will tell you the usual length of time to wait.
  • Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, also be pleased to hear when you feel praise is due!

Last Updated 25 Jul 2024

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Stag Medical Centre

162 Wickersley Road, Rotherham, S60 4JW

  • 01709 364990

Rose Court Surgery

121 Bawtry Road, Wickersley, S66 2BL

  • 01709 541982
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